Saycoffee FAQ

You have questions and we have answers

Is Saycoffee any good?

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We believe our coffee is the best.☺️ Coffee is super complex and can be roasted in 100s of different ways. Coffee all have their unique characteristics depending on, country, terroir, harvesting method, washing method and so on. Our palette and characteristics of coffee is more to the classic side, typically with a medium roast profile. Our roast brings our pleasant and comforting notes, that we like ourselves, which is dark chocolate, caramel and crisp coffee notes.

How fresh is your coffee?

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Our coffee is roasted and packaged in paper-craft bags the same day. We experience that the coffee is better when allowed to de-gass for 7-10 days before use. The de-gassing allows the coffee to develop and gets rid of the sharp and unpleasant taste notes. The coffee gets more soft and the more round coffee notes are released during the rest-period. Some misconceptions is that the coffee needs to be as fresh as possible to be the best, but the degassing is a vital part of maturing the taste of the coffee beans.

How long do I have to return my coffee?

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For non-food products, a buyer has a 14-day right of return from receipt of the goods, provided that these are returned in unbroken, original packaging and have not been unpacked or used. Please write us if you have any concerns: hello@saycoffee.dk

What's the ideal way to make your coffee?

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There are different methods depending on the type of coffee flavor you are trying to produce. This requires you to be an active part of the process and manipulate a little with your grind size, amount of water, running time, etc. Under each coffee, we have made a description of the ideal method. You can also find our Brew guides here

Do you roast your own coffee?

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We roast our coffee in small batches when we develop the coffee we want to make. Meaning we find the perfect coffee taste and the flavour/nuances we like. When we have found the perfect recipe, we collaborate with bigger roasting companies that can scale up our production.

How do I return the coffee?

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Please send the coffee to: Bygstubben 14, 2950 Vedbæk. (Your welcome drop it off yourself at our address) 1. Do not use the item if you intend to return it 2. Keep the original packaging and do not damage, paste or write on it. 3. Purchase or use the original packaging (cardboard box etc.) In this way, the item is always returned in the condition it was received and is not damaged during transport. You decide the parcel company you want to use. Write us on: hello@saycoffee.dk

How quickly do you send my coffee?

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Saycoffee will send an order as soon as possible. For delivery in Denmark, the delivery time will normally be 2-3 working days and may depend on GLS' delivery routines/guarantees.